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Precision Garage Door of San Franciscohas received 12 reviews, averaging 3.00 Stars:
San Francisco, CA
San Francisco, CA
Service is good and representatives are professional. Prices were high and initial quote was reasonable, but then once arriving the overpricing began. Each piece that was quoted was grossly marked up… but was kind of stuck as the tech had already started. The good part is that they did come on a Sunday at the time the committed to on Sunday evening.
- Jon Ching
San Francisco, CA
Thank you for your prompt response and helpful information. I’m looking forward to receiving the estimate for the work and proceeding with it.
- Procoro Rodriguez
Daly City, CA
i am happy that my issue was fixed but i think the technician was not straight foerward about what was actually wrong nor did he describe how it was fixed. i was under the impression that he thought i was stupid.
- Scott Van tassell
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Late for appointment Did not call
- Kai Bendesen
San Mateo, CA
My appt was set for 11/18 from 2-10pm. I rec'd a call at 230pm that the tech would not make it as he ran into some issues & would re-schedule for 11/19 & offered to waive the $49.95 fee which I accepted as the door was still operational. Tech was supposed to be Kyle. The tech Kyle arrived on 11/19 & said that he did not know anything about the appt from 11/18 & did not have me on his schedule for 11/18?? Anyways Kyle did a good job & my chain was bent that may need to be replaced sometime in the future. Ok for now as other options were too pricey.
- Arif Suchedina
San Francisco, CA
I wanted to increase security for the garage door. There have been recent break-ins through garage doors in my neighborhood. I ended up having an automatic deadbolt installed that will prevent entry by unlocking the manual garage door release from outside. Though an expensive solution. it does provide peace of mind. I don't know why it wasn't suggested when the original garage door was installed (by another company). In addition, all the rollers were worn and replaced for a much smoother operation (and I'm sure, will be less wear and tear on the motor) The work was done well except there was no attempt to patch the dry wall where the wall was cut out to install the deadbolt or patch the opposite wall where holes were drilled for possible install. Considering the cost of the job ($900), I don't think it's too much to expect restoring as much as reasonable the walls that were drilled or cut open to complete the job. The installer was very knowledgeable and also set the garage door to automatically close after 10 minutes (a feature I wasn't aware of), so all in all this was a good experience.
- Richard Newbold
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Although the technician was nice, and knowledgeable and performed the pass/fail test on the opener, which took all of 10 minutes, the issue was just a “flip of a switch”. That flip was $325.00. It would have been a great customer service move on their part, by telling Hubby what to do, and we would have happily paid the $49.95 as mentioned at the time of the appointment. BS. Be careful what you sign up for. The rates are redunk.
- CK. In San Carlos
Hi Cindy, Thanks again for taking the time to chat. I appreciated the feedback and very happy that your customer experience improved. As promised, I am sending you the link to update your review as you requested. Please keep an eye out for the email/link. Thank you for choosing Precision Garage Door! Freddy Cespedes
As promised, PDS rectified my complaint with the utmost in customer service. I applaud their efforts to make sure the customer (myself), was happy with the outcome. A refund was made, but not expected , which made my experience even better. A big thank you to Freddy for taking the time, following through, and making a happy customer out of me.
San Francisco, CA
Chose this company because it had good reviews. Here are my issues. I called over the weekend and got a quote over the phone to replace a broken garage door motor, $500.00 plus $50 service fee that I get a partial credit for if I choose to do the work. Ok so I make the appt. Tech was on time. Told me $500.00 is the motor only, there is a different price if I want the rails and electric eyes? $639.00 plus tax. I don't know about you but don't gargage door opens come with all of that in the box? Ok, I need this thing replaced so I agree. Work is done, gives me the invoice, $699.00 plus tax, charged me exra for the rail, remote, and no credit for $50.00 service call. So what was originally $500.00 plus tax and partial service call ended up being $847.00 Honetly this is probably in the ballpark of what most companies charge. Another guy called me back after I agreed to this company and it was $650.00 all included. My real issue is the different prices I kept getting. Given a choice I would not use this company again.
- Jonathan Yabes-sabolboro / Kam Ma
Product:
Service Technician Team: Paulino M
San Mateo, CA
Price is high, but service is very good.
- Ken Villano
Product:
Half Moon Bay, CA
Brandon did a good job on our garage door. I will recommend precision door services to our friends and family.
- Louis Velez
Product:
South San Francisco, CA
Paulino fixed our garage door. Provided help and service. I like that precision was 24/7
- Mark Kathon
Product:
Service Technician Team: Paulino M
(415) 766-0700
(415) 766-0700(415) 367-3133
(415) 367-3133(650) 278-4011
(650) 278-4011(650) 235-4949
(650) 235-4949(650) 560-4500
(650) 560-4500Licenses
Contractor License#993539
If you are looking for service in the San Jose area, please visit:
precisiondoorsanjose.com/
If you are looking for service in the East Bay area, please visit:
precisiondooreastbay.com/
If you are looking for service in the San Jose area, please visit:
If you are looking for service in the East Bay area, please visit:
In the past, service was consistent. This last visit wasn’t the same case. I’ve been using and recommending them from the first amazing service I received. I scheduled an appointment for garage door maintenance. This went fine. They gave me a “veteran”. Here’s where things deviated. 1. The technician I received might have been not been too enthusiastic about his work because of how many years he’s been at the company and it showed. As courtesy, I always received an advance call of 1-2 hours before the technician arrived. This time, I got 1-5mins advance call. 2. The technicians in past ALWAYS provided some emailed evaluation of the condition of my garage door. This time, this was not provided, just a “I didn’t find anything wrong”. 3. The technician told me his credit card payment device is broken so he had to manually take down my credit card number for final payment. This scared me because you never know where your credit card details are leaked, shared or fraud is committed with this information. 4. Technician did not explain he was training a new guy from the beginning when we met. Throughout the whole appointment, he made the new guy do all the work while he causally walked around my house inspecting things he wasn’t supposed to be looking at. I didn’t feel like he inspected my garage door as thoroughly as past technicians sadly. Overall, I didn’t feel like I got the quality service I used to with the past technicians and the same level of enthusiasm about wanting to do good work for the customer. I will need to think twice before I use them again and stop recommending them.
- Ray