I was very dissatisfied. The company pulled a bait and switch. My estimated cost went from $1264 for opener / installation over the phone to over $1800 when the tech arrived.

- Baldini property Management

Was quoted one price over the phone and another that was 50% more when technicians started. They added extras that we did not want. They did not ask us where we wanted door opener and keypad located before drilling into our walls. Very disappointing from a company who claims they can be trusted.

- Alison Pariani

The technician came and told me he does not fix swing door entry gates. This is what I had told precisely when I made the appointment. So all in all very disappointing experience.

- Satish Kamatkar

I was very disappointed in the service. I called and asked for advise to set my remote app on my Iphone. Instead they sent out a tech. He was no help and refused to give any advise. He was very rude. I was chaged $70 for no help or advise. I will think twice before I call again

- Arlan Kertz

Hi Mr. Kertz, I wanted to thank you for sharing your customer experience and taking the time to chat with me. I'm glad the rebate already went your way. Please feel free to update and or remove your feedback if you felt that your customer experience improved. Thanks! Freddy Cespedes General Manager Precision Garage Door

this was for estimate only the person that dame for the estimate is a real thief, he told me that I needed a new motor and new springs new doors and many other small things I was able to find someone to fix the problem the new person told me that the motor is working no issues other then it was jammed the only problem with the door is the bottom part he was able to replace only the bottom part he told me the spring nothing wrong with it no need to change now everything is working as it should and I paid 1/3 of what your service person wanted to charge me I will never recommend your company

- Awadalla Awadalla

Hi Mr. Awadalla, I'm sorry to hear about your customer experience. We like to have happy customers. Feel free to reach out to me if you like to chat about your experience and see if there is anyway we could improve on it. You can contact us at 510-785-9195. Ask for Freddy. Thanks! Freddy Cespedes General Manager Precision Garage Door

Service was good, but cost of rollers at $30 each was way too high, even when accounting for labor. A 10-pack of rollers cost about $30, and I was charged over $400 for a ~45 min service call. Way too much.

- Ken Galal

Well I only received an unwritten quote/estimate for the 49.95 fee I paid, so I was not too impressed with the first impression of your company. Definitely customer service training is strongly encouraged. Good Luck in improving customer service.

- Daisy Jimenez

Hi Mrs. Jimenez, Thanks again for taking the time to chat with me. I'm glad we were able to improve your customer experience after our discussion. As per our conversation, keep an eye for the link to update your experience. Thank you for choosing Precision Garage Door! Regards, Freddy Cespedes General Manager

Garage door did not fit the opening. The height measured was off about an inch on top, leaving a gap on the top, and the width of the door was short of the opening, leaving a gap on one side. The measurements were off, or there door was not made according to the measurements. Installer had many issues, but not his problem.

- Jan Yagi

Hi Mr. Yagi, Thank you for taking the time to speak with me. I'm glad we were able to get the correct section installed and improve your customer experience. As we discussed I am sending you a email with a link that will allow you to update your experience online. We appreciate you as a customer and thank you for choosing Precision Garage Door. Thanks!

Had the gentleman out here to see about adjusting the garage door for a gap on the left bottom of the door. He did not give reasonable options to fix other than replacing the Concrete floors to make more level. I had Clarks pest control out earlier today and they installed new weatherstripping to my garage door and it still did not fix the issue so your garage door tech recommended that I call Clarks pest control back out to see if they could put a sticker weatherstrip on it. As a garage door repair service call we feel as though he should have offered to put a thicker weatherstrip there versus me calling my pest control company to do so. His main option for us was to rip out the concrete. After long conversations he offered to replace all rollers, etc since it’s an older door. But did still say it would not fix it since it’s an issue with the floor. Overall a waste of $50 and would never recommend the service.

- Tori Lovell

My garage door spring center support ripped itself off the wall - probably originally installed with too-short screws. I called, described my situation, and asked if someone could fix it and re-tension the springs. Their technician arrived on time, took a look at the garage, and told me that he will not tighten old springs. So I paid a $50 service fee for that. The springs are indeed old but in good condition. If you don't tighten old springs just say so on the phone.

- Daniel Treiman

Your technician told me that state regulations did not allow him to attempt any repair. He immediately tried to sell me a whole new door and opener. He further told me that my unit had a malfunctioning mother board and I should not use the unit. The next day I had someone else repair a loose wire connecting the opener to my malfunctioning wall switch. This fixed my problem. Needless to say the call was most unsatisfactory and unethical

- Ken Hammerman

I will not pay your bogus company a dime. In fact I am reporting your company to the BBB, Yelp, and ABC 7 on your side. Your Technician came here and was here all of 5 minutes. I expressed I wanted the LOWEST price and that I and unemployed. Within those 5 minutes he said $2,200 to fix my door, that was his LOWEST price. He said I would need EVERY part of the door NEW. I told him to get out of my house IMMEDIATELY. $2,200 was the lowest price? HE DIDN'T EVEN PUSH THE GARAGE DOOR BUTTON!!! Well, I called a different company for a second opinionpany to the BBB, Yelp, and ABC 7 on your side. Your Technician came here and was here all of 5 minutes. So I called Best-and-Local Garage door service for a second estimate. Their Technician Ben came hit the garage door button and the door WORKED. So he just did a minor sensor alignment and he felt bad having to charge me less that $200 size he didn't repair anything. AMAZING I will never consider your company for anything. I recommend Best-and-Local for everyone. Phillip Hernandez

- Phillip Hernandez

Our garage door would not open or close. I called for a technician. He came out promptly. All he did was move the sensor 1/2 inch and charge me $113.95. ($89 for labor to twist the sensor 1/2 is OUTRAGEOUS! plus the service fee) I will NEVER use this company again. He could have told me it was out of ailment and I could have made the decision to fix it myself or have him fix it. He did not tell me the what the problem was. Very deceiving. Even the a/c repairman that was in the garage fixing our a/s at the time was shocked at what transpired.

- Dolores Chen

I give this company zero stars for keeping me waiting over 4 hrs for the tech to arrive. Who wants to wait that long for the tech to arrive and then find out they are the last appointment for the day? If I was informed I would get this type of treatment, I would have called someone else who treats customers better and shows up on time. This could be you so BEWARE of this company! I tried to call the company after waiting 4 hrs and the person taking the call did not want to help me until I insisted she find out if the technician was coming. She may have been the one who decided I get to be the last appointment because it was convenient for the technician to end his day near his home. This is not customer service when the scheduling is favorable to the technician, but not the customer. BEWARE--this could happen to you! A four-hour window for service calls is not reasonable so don't use this company because you could be waiting five or more hours for someone to show up!

- Jo ann Lew

The technician is great, but the company is a FRAUD! Do NOT believe the Life Time Warranty they gave you. I purchased a new door from them 7 years ago, and they gave me a Life Time Warranty for the door and springs KNOWING this is an apartment building at the time. A few days ago, the spring broke again, so I called their service. 2 days later, the technician arrives and told me that the company VOIDED my warranty because this is an apartment building. My question to Precision Door is that how can you just VOID my warranty you endorsed when you KNEW this is an apartment building and GAVE me the warranty when I purchase the door? This is so wrong!!!! Be aware of their business practice!!!

- Cameron Hsu

Man showed up and wanted $350 to install new Liftmaster opener. I say "No way". I can buy at Home Depot for $220.

- Zhou Lee

Zhou, Sorry for your experience. You are absolutely right that if you want you can buy the opener at HD and save yourself money, it could work out well for you. Our technicians are trained professionals who come to your home and offer long term warranties. Sincerely wish you the best of luck. Pat